Timing is key. In response to many FAQs for our moving company, it is still best to arrange your move within 4-6 weeks so that it allows your moving company to have as much lead time as possible to meet delivery dates. If a pick-up and delivery date is determined based upon lease expiration or closing dates, there may be extra costs for specific dates, expedited service or guaranteed deliveries.

MiniMoves shipments are paid in full after pick up and prior to delivery. Acceptable methods of payment are Visa, MasterCard and Discover. In the event of additional items that are added on from the binding estimated cost order for service, we will provide you with the new binding cost prior to processing any payment.

MiniMoves provides over the phone pre-move surveys and binding estimates to determine the cost of your move based upon the items and services discussed during the estimation process. Keep in mind that an estimate is only as good as the information provided. If the information is vague, the estimate will only be a guideline for moving cost.

Local moves are calculated on an hourly basis with a minimum hourly requirement.

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. Relocation demands are high during these times. Factors involved when considering the time to move:

• whether the move must be made immediately
• moving children during the school term
• separation of the family while the move is under way

Want more information? Read our article on the benefits of moving in winter!

What is a binding estimate? A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as a “shuttle” from a location to which a full-size van cannot operate directly), the total moving cost will increase. Binding estimates are valid for the time period specified, up to 30 days.

If you add items to be moved or require additional moving company services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and icemakers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.

Yes, you are protected but the amount of “protection” or valuation coverage is contingent upon the option chosen on the household goods bill of lading.

Full replacement value protection: if an item is lost, destroyed, or damaged while in transit with MiniMoves; MiniMoves will either repair the damaged article to the previously shipped condition or pay replacement cost.

Released value: With this form of coverage the maximum liability for loss or damage to any item within the shipment is 60 cents times the weight of the item.